Service Manager
AD ID: 11514838 • Phnom Penh • Oct 22
$500+
- Main Category :
- Jobs
- Category :
- Technician
- Job Type :
- Full-time
- Experience :
- 1 Year+
Skills: _ Leadership and Team Management: Ability to lead, train, and motivate a team of service technicians and advisors to ensure high performance and efficiency. _ Customer Service Skills: Strong focus on customer satisfaction, capable of handling complaints and ensuring smooth communication between customers and service staff. _ Technical Knowledge: Deep understanding of automotive systems, diagnostics, and repair processes to provide guidance and support to the team. _ Organizational Skills: Ability to manage multiple tasks, schedules, and processes while keeping the department running smoothly. _ Communication Skills: Clear and effective communication with customers, staff, and other departments within the dealership. _ Problem-Solving Skills: Capable of troubleshooting service issues, addressing customer complaints, and improving processes. _ Financial Acumen: Knowledge of budgeting, cost control, and profit maximization in the service department. _ Sales and Upselling: Ability to upsell additional services and repairs to customers, increasing department profitability. _ Knowledge of Service Software: Familiarity with dealership management systems (DMS) and other service software used to track work orders, inventory, and customer records. Duties and Responsibilities: _ Oversee the service department, ensuring the team meets performance targets in terms of repairs, maintenance, and customer satisfaction. _ Manage service schedules, ensuring efficient workflow and timely completion of repair and maintenance jobs. _ Hire, train, and supervise service staff, including technicians and service advisors. _ Ensure high standards of customer service, addressing any issues or complaints promptly. _ Monitor the department’s financial performance, managing budgets, tracking expenses, and identifying ways to increase revenue and reduce costs. _ Maintain relationships with suppliers and manufacturers, ensuring that the parts department is stocked and the team has the tools they need. _ Ensure compliance with safety regulations and environmental standards in the service department. _ Conduct regular performance reviews and provide ongoing training to improve staff skills and efficiency. _ Collaborate with other departments, such as sales and parts, to ensure smooth operations across the dealership. _ Stay updated with the latest automotive technology and service procedures, ensuring the department remains competitive and up-to-date.
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
0976989xxx Click To Call
Location: Khmuonh, Saensokh, Phnom Penh
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